Built for Trust
Your customers' data is sacred. Audazen is engineered from the ground up with security, privacy, and compliance at every layer.
Security Architecture
Every layer of the system is designed to protect your business and customer data.
End-to-End Encryption
All WhatsApp communications use Signal's encryption protocol. Dashboard traffic is TLS 1.3 encrypted. Your customer data never travels unprotected.
Tenant Isolation
Each business operates in a completely isolated data silo. Your data is never mixed with another tenant's data — enforced at the database query level.
Role-Based Access Control
5-tier permission system (Viewer → Staff → Manager → Admin → Owner) with 20+ granular permissions. Control exactly who sees and does what.
Immutable Audit Logs
Every action is logged in an append-only audit trail. See who did what, when, from where. 90-day retention with automatic archival.
Authentication Security
BCrypt password hashing with salt rounds of 12. JWT tokens with short expiry. API key authentication for programmatic access.
Automated Backups
Daily encrypted database backups with automatic pruning. Point-in-time recovery available. Your data is never at risk of loss.
Defense in Depth
4 layers of security protect every request
Edge Layer
Application Layer
Business Layer
Data Layer
GDPR Compliance
Full compliance with EU data protection regulations — built-in, not bolted on.
GDPR Article 15 — Right of Access
Customers can request a full export of their personal data at any time. One-click data export from the dashboard.
GDPR Article 17 — Right to Erasure
Complete data deletion on request. Personal data is permanently removed from all systems within 24 hours.
GDPR Article 7 — Consent Management
Explicitly tracked consent records for every customer interaction. Full audit trail of consent given and withdrawn.
Data Retention Policies
Configurable retention periods. Automatic expiration of old chat data, audit logs, and session records. No data kept longer than needed.
System Reliability
Audazen is built for production workloads with real-time monitoring, automatic error tracking, and instant alerts when anything goes wrong.
- Sentry error tracking & alerting
- Real-time WebSocket health monitoring
- Automatic crash recovery & reconnection
- Per-tenant rate limiting prevents abuse
- Horizontal scaling with stateless architecture
Your Data is Safe With Us
Enterprise security. GDPR compliance. Zero data breaches. Start with confidence.
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